Empere88 Privacy Policy – Malaysian Player Personal Data Protection

Empere88 collects various types of information as you interact with our platform. This collection is necessary to ensure services function properly, transactions are processed securely, and your account is protected from unauthorised access.

Information You Provide Directly

• Registration information: Full name, identification card number (MyKad), date of birth, phone number and email address upon account registration.
• KYC verification documents: Images or copies of identification documents submitted for identity verification purposes prior to withdrawal processing.
• Financial information: Bank account number, bank name and e-wallet details used for deposits and withdrawals.
• Communication information: The content of messages you send to our support team via live chat or email.

Information Collected Automatically

• Device data: Device type, operating system, phone model and unique device identifier.
• Network data: IP address, internet service provider (ISP) name, and general location data based on IP.
• Usage data: Pages visited, session duration, games played, and wagering patterns within the platform.
• Cookie data: Session cookies and preference cookies to remember your settings and streamline your user experience.

The data we collect is used solely for purposes related to the operation of the empere88 platform and user experience. We do not use your data for unrelated purposes without your consent.

• Account management: Creating and maintaining your account, processing registration and ensuring you can log in securely.
• Transaction processing: Verifying and processing deposits and withdrawals accurately and promptly using the financial information you provide.
• Identity verification (KYC): Meets compliance requirements through age and identity verification before your first withdrawal is processed.
• Platform security: Identifying and preventing fraudulent activity, bot usage or any security threats to your account and the platform as a whole.
• Customer support: Enables our support team to understand the context of your issue and provide effective assistance.
• Product improvements: Analyzing usage patterns in aggregate (not individually) to improve the interface, speed and game library.
• Platform communications: Sending important notices about your account, terms updates and relevant promotional information.

Empere88 does not sell or rent your personal data to any third party for marketing purposes. However, in the course of operating the platform, there are limited situations where data may be shared with certain partners:

• Payment processors: Required transaction information is shared with payment providers (such as FPX processors or e-wallets) solely to enable transactions to be processed securely.
• Technical service providers: Infrastructure and security partners who help us maintain a stable and secure platform. They are bound by strict confidentiality agreements.
• Legal compliance: In cases where authorities or regulatory bodies request information based on valid legal requirements, empere88 will comply with such requests.
• Fraud prevention: Limited information may be shared with industry partners to identify and prevent fraudulent activity across platforms.

Empere88 continuously invests in security infrastructure to keep your personal data safe. The following are the key security measures we practise:

• Data encryption in transit: All communications between your browser and empere88 servers are protected with TLS/SSL 256-bit encryption, ensuring no data can be intercepted in transit.
• Data encryption at rest: Sensitive data such as financial information and KYC documents are stored in encrypted form within secure databases.
• Tiered access control: Only staff who require access to specific data to carry out their duties are granted permission. This access is audited on a regular basis.
• 24/7 security monitoring: Our systems are continuously monitored to detect any unusual activity or intrusion attempts.
• Two-factor authentication: Players can enable two-factor authentication (2FA) for an additional layer of protection on their account.

Despite all the measures above, no online system can be guaranteed 100% secure. We therefore also encourage players to protect their own accounts by not sharing passwords and by using a strong, unique password for empere88.

Empere88 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential session cookies: These cookies are required for the platform to function properly. They store your login status and current session information. They cannot be disabled without affecting core platform functionality.
• Preference cookies: Saving your preferences such as language, odds format and display settings to ensure a consistent experience every time you visit.
• Analytics cookies: Helps us understand how players use the platform — which pages are visited most often and where players encounter difficulties. This data is used in aggregate form and is not used to identify individuals.

As an empere88 user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

Empere88 does not retain your personal data longer than necessary. Retention periods depend on the type of data and the applicable operational or legal requirements:

• Active account data: Retained for as long as your account remains active, plus an additional period for compliance requirements after account closure.
• Financial transaction records: Retained for the minimum period required by accounting and financial compliance obligations.
• KYC Data: Identity verification documents are retained in accordance with applicable legal requirements, typically between 5–7 years after account closure.
• Support communication data: Customer support conversation records are retained for 2 years for quality assurance and dispute resolution purposes.
• Analytics data: Anonymised usage data may be retained for a longer period for platform trend analysis purposes.

Once the retention period has ended, data will be securely deleted or anonymised so it can no longer be linked to any individual.

Empere88 may update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technological developments. Each update will be marked with a date at the top of this document.

• For significant changes, we will notify players via an in-platform notice or an email to their registered address.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
• We encourage you to review this page regularly to stay informed about how we handle your data.

If you have any questions, concerns, or complaints about how empere88 handles your personal data, we encourage you to reach out to us directly.

• Live Chat: The fastest way — available 24/7 directly from our platform.
• Privacy Email: [email protected] — please include "Privacy Enquiry" in your email subject line for a faster response.

We are committed to responding to all privacy-related inquiries within 3 working days. For more complex inquiries such as data access or deletion requests, the full process may take up to 14 working days.

For more information about your rights and responsibilities as a player on our platform, please refer to empere88 Terms and Conditions and page Responsible Gaming.